TRAINING KEPUASAN PELANGGAN SEBAGAI ALAT PENJUALAN

TRAINING WELL REHEARSED ANSWERS TO COMPLAINTS AND COMPLIMENTS

Training Benefits
1. Understanding the need to be pro-active in customer care
2. A  personally  developed  script  to  approach customers regarding
service levels
3. Well rehearsed answers to complaints and compliments
4. How to turn complaints and compliments into more business

Training Timetable
* 08:30 – 09:15 Registration & Course Objectives
* 09.15 – 10:00 What is Customer Care and Setting out Our Objectives
(Looking at customer care through the eyes of the customer)
* 10:00 – 10.15 Coffee Break
* 10:15  –  11:00  What do we Need to Know Before Making Contact and
Developing Questions
* 11:00 – 11:45 Objection Handling
* 11:45 – 12:00 Role Plays
* 12:00 – 13:00 Lunch Break
* 13:00 – 13:30 Role Plays (continued)
* 13:30 – 14:15 Customer Care Role Plays in Groups
* 14:15 – 15.00 Developing Best Practice
* 15:00 – 15.15 Coffee Break
* 15:15  –  16:00  Dealing  with  Complaints and Achieving Excellent
Customer Care
* 16:00 – 16:45 Role Plays
16:45 – 17:00 Summary & Action Plans Agreed

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call