TRAINING KEPUASAN PELANGGAN SEBAGAI ALAT PENJUALAN
TRAINING OBJECTION HANDLING
Pembicara / Fasilitator
ANTON KARYA
Holds a Bachelor Degree in IT from Bina Nusantara University, Jakarta.
He had more than 12 Years experienced in Sales Fields and still keep
in going to do what he love to do, SALES, in order to give an ALWAYS
FRESH experiences to share. Currently, Anton still work as Business
Development Director of PT. Chriscomm Network Indonesia, a content
master for Mobile Technology. He also loves to share all of his
experiences and knowledge of RELATIONSHIP, LEADERSHIP, SALESMANSHIP
and MOTIVATION from his deepest heart, and still doing it since year
2004. Currently, he is Choice Management Consultants’ associate
trainer.
BACKGROUND
This Customer Satisfaction As A Selling Tool workshop is for those who
wish to manage high levels of customer care through their teams.
Participants will learn how to be pro-active with customer care and
directly contact clients to ensure they are experiencing high levels
of customer care. This will help identify satisfied and, more
importantly, dissatisfied clients.
BENEFITS
• Understanding the need to be pro-active in customer care
• A personally developed script to approach customers regarding
service levels
• Well rehearsed answers to complaints and compliments
• How to turn complaints and compliments into more business
WHO SHOULD ATTEND
The training suits to anybody who works in a sales environment and who
works in a customer care environment.
PROGRAM COVERAGE
• What is customer care and setting out the objectives (looking at
customer care through the eyes of the customer)
• What do we need to know before making contact and developing
questions
• Objection handling
• Developing best practice
• Dealing with complaints and achieving excellent customer care
• Summary & Action Plans agreed
JADWAL TRAINING TAHUN 2023
17 – 18 Januari 2023
14 – 15 Februari 2023
20 – 21 Maret 2023
4 – 5 April 2023
16 – 17 Mei 2023
20 – 21 Juni 2023
17 – 18 Juli 2023
15 – 16 Agustus 2023
25 – 26 September 2023
17 – 18 Oktober 2023
21 – 22 November 2023
27 – 28 Desember 2023
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call
