TRAINING KEUNGGULAN LAYANAN PELANGGAN
TRAINING BODY LANGUAGE, KESAN PERTAMA, PENAMPILAN, SIKAP POSITIF DAN ETIKA
1. Bagaimana menjadi seorang Frontliner yg professional.
2. Teknik menggali, memahami & memenuhi kebutuhan Customer.
3. Communications Skills, Active Listening & Telephony Skills.
4. Body Language, Kesan Pertama, Penampilan, Sikap Positif dan Etika.
5. EQ: Kecerdasan Emosional utk melayani Customer dgn Sepenuh Hati.
6. Handling Complaint: Menghadapi Customer yang Sulit, Marah, dan
Agresif.
7. Menguasai 10 Teknik “Close The Sales” utk meningkatkan penjualan.
8. Customer Relationship Management & Customer Loyalty.
Materi pelatihan:
1.Pengembangan Diri
Self Motivation, Yes I Can Attitude & Never Give Up, Positive
Attitude, Communication Skill, Emotional Intelligence.
2.Memahami Customer
Understanding Customer Behaviour, Understanding Customer Needs,
Understanding Customer Buying Process
3.Berinteraksi & Berkomunikasi dengan Customer
First Impression, Greeting, Approach The Customer, Communicate with
Customer: Communication Process, Verbal / Non-verbal, Active
Listening.
4.Ketrampilan Komunikasi via Telephony
Customer Interaction by Phone & Messenger
5.Menyampaikan Solusi & Negosiasi
Product Knowledge, Features, Advantages and Benefits, Demonstration &
Trial
6.Mengatasi Keberatan Customer
Listen Carefully , Agree with them, Separate the Objection, Propose a
Solution, Answer the Objection, Confirm your answer
7.Closing Techniques
Affordable close, Alternative close, Assumptive close, Balance-Sheet
close , Best-Time close, Bonus close, Demonstration close, Emotion
close, IQ close.
8.Meningkatkan Nilai Transaksi
Offering Alternatives, Add On , Up-Selling , Cross Selling
9.Menjaga Hubungan Baik dgn Customer & Mengatasi Komplain
Taking Feedback, Follow-Up, Issue Resolution, Complaint Handling
Pembicara
By: Haryo Ardito
Professional Service Excellence Trainer
Seorang Professional Trainer & Public Speaker sukses, dgn pengalaman
17 tahun di Sales & Distribution, dikenal sebagai DieHard Motivator
dan kini sbg Professional Trainer hadir dgn materi CUSTOMER SERVICE
EXCELLENCE yg diciptakan khusus utk para FRONTLINER.
Telah memberikan pelatihan kpd ratusan ribu orang dari ratusan
perusahaan spt: Indosat, LG Electronics, Samsung Electronics,
Oriflame, Natasha Skin Clinic Center, Bank Indonesia, Bank BII, Bank
CIMB Niaga, Asuransi Central Asia, Krama Yudha Tiga Berlan, Astra, MPM
Honda Motor, Mitra Guru Indonesia, Aneka Tambang, RCTI, Trans-TV,
Djarum Foundation, Pertamina, Nissin Mas, Indofood, Askrindo dan
ratusan lainnya.
JADWAL TRAINING TAHUN 2026
03 – 04 Januari 2026 | 16 – 17 Januari 2026
06 – 07 Februari 2026 | 20 – 21 Februari 2026
05 – 06 Maret 2026 | 19 – 20 Maret 2026
03 – 04 April 2026 | 23 – 24 April 2026
07 – 08 Mei 2026 | 21 – 22 Mei 2026
05 – 06 Juni 2026 | 25 – 26 Juni 2026
09 – 10 Juli 2026 | 23 – 24 Juli 2026
06 – 07 Agustus 2026 | 20 – 21 Agustus 2026
04 – 05 September 2026 | 18 – 19 September 2026
08 – 09 Oktober 2026 | 22 – 23 Oktober 2026
06 – 07 November 2026 | 26 – 27 November 2026
04 – 05 Desember 2026 | 18 – 19 Desember 2026
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call
