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TRAINING COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT

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TRAINING KOMUNIKASI, KETEGASAN DAN MANAJEMEN KONFLIK

training

TRAINING SUCCESSFULLY RESOLVING CONFLICTS

 

 

TRAINING OBJECTIVE :
1. Understand why people communicate and behave differently
2. Be more assertive in dealing with other in most situations
3. More understand on human feeling, thinking and behaviour
4. Successfully resolving conflicts
5. Be  prepared  to  manage  conflict  involve  bosses, peers and sub
ordinates

TRAINING MATERIAL OUTLINE :
1. Knowing yourself before knowing others
a. Effective Communication
b. How to manage a good massage

2. Developing your emotional intelligence

3. Empathy Communications
a. Listening not hearing
b. Becoming Interactive Listener
c. Becoming massage centre vs speaker centred
d. Planning, organize meetting and presentation

4.  Advantages  of assertives behaviour and why you should develop the
skills

5. Being assertive in difficult situation
a. Positive Thinking and creative
b. Presentations overview

6. Interpersonal Communication and team work
a. Small group dynamic
b. Problem solving in a small group setting

7. Managing Conflik using assertive behaviour

8. Presenting creating hard feeling

9. Handling Objection and criticisms in team environment

10. Handling Objection or respons of the audience

PARTICIPANTS :
All  Staff,  Sepervisor,  Secretary, Manager yang berkepentingan untuk
berkomunikasi dan penanganan konflik dengan lebih baik/efisien

TRAINING DURATION : 2 days

JADWAL TRAINING TAHUN 2023

17 – 18 Januari 2023

14 – 15 Februari 2023

20 – 21 Maret 2023

4 – 5 April 2023

16 – 17 Mei 2023

20 – 21 Juni 2023

17 – 18 Juli 2023

15 – 16 Agustus 2023

25 – 26 September 2023

17 – 18 Oktober 2023

21 – 22 November 2023

27 – 28 Desember 2023

Metode Training

  1. Tatap Muka/offline
  2. Online via zoom

Kota Penyelenggaraan jika offline :

  1. Bandung
  2. Jogjakarta
  3. Surabaya
  4. Jakarta

fasilitas yang didapatkan

  1. Training Kit Eksklusif
    • Tas
    • Name Tag
    • Modul
    • Flash disk
    • Ballpoint
    • Block Note
    • Souvenir
  2. Harga yang Reliable
  3. Trainer Kompeten di bidangnya
  4. Pelayanan Maksimal untuk peserta
  5. Penjemputan dari dan ke bandara
Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call